The University of Twente published “CTRL ALT DELETE”, a
Insufficient skills, unreliableinfrastructures
In real working time this is equivalent to 7,6% or 27 minutesand 37 seconds that are lost per employee every day on average. Examples cited as problematic are slowly operating computers,unavailable or malfunctioning servers and an overall inefficientuse of computer and communication systems.
Given the current fragile state of the Dutch economy, thisinsight is especially worrisome. In the last quarter of 2011, thelocal economy shrank by 0.7%. Last February, first estimates statethat this trend worsened by another 1,4%.
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